A Digital Transformation Initiative
The official complaint portal of the Directorate of Information Technology. Report any IT issue — from WiFi and hardware to the LMS and university websites — and follow it through to resolution.
Presented & Developed by
Directorate of Information Technology
University of Sargodha
UOS-2026-001245
WiFi not working in Computer Lab
Illustration of a sample IT complaint moving from submission through review, routing to the Data Center cell, engineer assignment and work in progress to resolution.
Where Your Complaint Goes
The Directorate of Information Technology works through two specialist cells. You do not need to know which one handles your problem — choose what is wrong and the system routes it to the right cell automatically.
Networking & Hardware
The physical and network backbone of the University — connectivity, servers, email infrastructure and the equipment on your desk.
29 reportable problem types are currently routed to this cell.
Report a Data Center issueLMS, Website & Web Services
Everything you reach through a browser — the learning management system, the university website and the portals you sign in to.
13 reportable problem types are currently routed to this cell.
Report a Web Cell issueExaminations, fees, transport, hostel, admissions and other non-IT matters are handled by their own offices. Please contact the relevant department directly for those, so your issue reaches the people who can act on it without delay.
A Milestone in Digital Governance
The UOS IT Complaint Management System represents an important step toward transparent, accountable and technology-enabled university administration.
Built and operated by the Directorate of Information Technology, the platform brings complaint submission, routing between the Data Center and Web Cell, engineer assignment, progress tracking and resolution into one digital system.
One Platform. Two Cells.
Complete Accountability.
Designed, Developed & Operated by
University of Sargodha
Driving digital transformation across the University through innovative, secure and user-focused technology solutions.
One platform for every IT complaint across the University.
Users can follow their complaint from submission to resolution.
Every complaint is assigned to a cell and a named engineer.
The Directorate can monitor response time, workload and recurring faults.
02
Specialist IT Cells
100%
Digital Ticket Tracking
24/7
Online Complaint Submission
Complete
Complaint History
Before
Now
How It Works
You never need to know whether it is a Data Center or a Web Cell issue. Describe the problem — the system routes it.
Tell us about your IT issue through a simple online complaint form.
Receive a unique UOS complaint ticket number immediately.
Your complaint reaches the Data Center or Web Cell automatically.
Follow important updates as IT staff work on the issue.
Receive the final resolution and provide feedback.
Service Catalogue
Every problem below carries its own response target and goes straight to the cell that handles it.
Problem types are managed inside the system — the Directorate can add or retire a service at any time without changing this page.
Core Capabilities
Complaints reach the Data Center or Web Cell automatically.
Cell supervisors assign complaints to the responsible staff member.
Users always know the current status of their complaint.
Important actions remain visible in the complaint history.
The Directorate can identify delayed and overdue complaints.
Users receive updates whenever important activity occurs.
Screenshots and documents can be attached to complaints.
Management can identify recurring faults and performance trends.
From the moment you submit your issue until its resolution, every important step remains digitally recorded.
YOU
Submit Complaint
IT COMPLAINT DESK
Review & Route
DATA CENTER / WEB CELL
Receive Complaint
CELL SUPERVISOR
Assign Engineer
IT STAFF
Resolve Problem
YOU
Confirmation & Feedback
Full Transparency
Every complaint carries a unique ticket number and a visible history. No phone calls to the Directorate, no walking over to ask, no guessing.
UOS-2026-001245
Directorate of IT — Data Center
Complaint Submitted
17 August 2026 — 10:32 AM
Complaint Reviewed
17 August 2026 — 11:10 AM
Routed to Data Center
17 August 2026 — 11:25 AM
Network Engineer Assigned
17 August 2026 — 12:05 PM
Resolution in Progress
Updated 17 August 2026 — 2:30 PM
Example of a tracked complaint — shown for illustration.
Management Visibility
The platform gives the Directorate data-driven insight into recurring faults, cell workload and response performance — so problems get fixed at the source, not one ticket at a time.
Directorate Dashboard
Illustrative view84
Open Complaints
31
In Progress
1,248
Resolved
12
Overdue
92%
SLA Compliance
Average Resolution Time
18.4 hrs
Measured in working hours against each target.
Every complaint receives a unique ticket number and a clear status so you stay informed throughout the resolution process.
Digital Transformation
The Directorate of Information Technology continues to modernize University of Sargodha services by transforming traditional administrative processes into secure, efficient and user-friendly digital platforms.
Featured Initiative
UOS IT Complaint Management System
A single platform bringing IT complaint submission, routing between the Data Center and Web Cell, assignment, tracking and resolution into one accountable digital process.
Presented & Developed by
Directorate of Information Technology
University of Sargodha
Role-based access and protected complaint information.
Built for university-wide use.
Designed to support additional cells, services and users.
Important complaint actions are digitally recorded.
Submit your complaint online and let the responsible IT cell take it forward.
Students, faculty and employees can submit with their university account.
